Dear Lorelei,

I am writing from the North Pole, where the elves and I are very busy preparing for Today's big deliveries. But today, I wanted to take a moment to write a special letter just for you.

I've heard from my elves that your visit to see one of my helpers at the mall wasn't as magical as it should have been. I am deeply sorry for that, Lorelei. The Christmas season is about joy, kindness, and spreading love, and I am saddened to learn that your experience did not sparkle with the wonder of the holiday.

My helpers are there to bring smiles and laughter, to listen to your Christmas wishes, and to share the festive spirit. If they forgot this important mission, please accept my sincerest apologies. You, Lorelei, like all children, deserve to feel the warmth and joy of Christmas, especially when visiting Santa's little outpost at the mall.

To make things right, I've reminded all my helpers of the importance of kindness and cheer, especially to wonderful children like you who are excited to meet us. I want to ensure that every child leaves with a heart full of Christmas joy.

Remember, the spirit of Christmas lives within you — in your kind words, generous actions, and loving heart. Keep spreading the joy and love, and know I am always cheering for you from the North Pole.

Merry Christmas, Lorelei! May your holidays be filled with all the wonder and happiness you deserve.

With lots of love,

Santa Claus